Privacy Policy

1. Information we collect

Depending on how you use Resenda, we may collect:

• Your name and contact information
• Account and organisation information
• Information submitted through payment evidence
• Activity and transaction-related records within your organisation
• Device, browser, IP address, and technical information
• Information required to provide, secure, and improve the service

Please do not upload information that you are not authorised to share.

2. How we use your information

We use information to:

• Provide and operate Resenda
• Organise and manage payment evidence
• Support payment recognition and review
• Maintain account and organisation records
• Protect the platform from misuse and security threats
• Communicate important service information
• Improve the reliability and functionality of Resenda
• Meet applicable legal and regulatory obligations

Resenda does not sell your personal information.

3. Automated processing

Resenda may use automated technologies to help organise, read, structure, or categorise information submitted through the platform.

These technologies are used to assist the service and do not independently confirm that a payment is genuine, successful, or settled. Organisations remain responsible for their own payment records and final decisions.

4. Information belonging to organisations

When you use Resenda through an organisation, that organisation may determine how information submitted to its workspace is used and managed.

Resenda processes such information to provide the service to the organisation.

If you have a question about information controlled by an organisation, you may need to contact that organisation directly.

5. Sharing information

We may share information with trusted service providers who help us operate Resenda, such as providers of hosting, storage, communications, security, authentication, and other technical services.

We may also disclose information where required by law or where reasonably necessary to protect Resenda, our users, or others.

6. International processing

Some of our service providers may process information outside Nigeria. Where this occurs, we take reasonable steps to ensure that appropriate safeguards are applied in accordance with applicable data protection requirements.

7. Security

We use reasonable technical and organisational measures designed to protect information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no online service can guarantee absolute security.

8. How long we keep information

We keep information only for as long as reasonably necessary to provide the service, meet legitimate business or legal requirements, resolve disputes, maintain security, and enforce our agreements.

When information is no longer required, it may be deleted or securely disposed of.

9. Your rights

Subject to applicable law, you may have rights to:

• Request access to your personal information
• Ask us to correct inaccurate information
• Request deletion of information
• Object to or restrict certain processing
• Request portability of certain information
• Withdraw consent where processing is based on consent

Where another organisation controls the information, we may direct your request to that organisation.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes, we will provide reasonable notice through the service or other appropriate means.

11. Contact

For privacy questions or requests, contact Resenda at resendamail@gmail.com.

Resenda is operated in Nigeria and seeks to handle personal information in accordance with applicable Nigerian data protection requirements.